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Learn more about our
Solutions Solutions:


Our Solutions

As a multichannel customer engagement company, Engagex can offer a wide variety of programs and solutions to help your business grow and maintain marketshare. Each program is tailored to meet our clients' needs and are designed to operate as a seamless extension of your business.

Trigger-based Customer Engagement

Deliver the right message, to the right person, at the right time.

Multichannel Customer Care

Easily augment and scale-up your customer service capacity, as needed.

Customer Insights & Surveys

Get the intelligence you need to make business decisions.

Sequential Marketing Programs

Marketing messages that are repeated and reinforced across multiple channels

Inside Sales

Increase revenue and lower your cost of sales.

Program Enrollment Services

Remove the bottleneck and reduce your cost of enrollment

Customer Win-Back Programs

Bring back past customers and increase revenue.

Lead Generation & Lead Nurturing

Generate new sales leads and nurture them until they are ready to buy.

Customer Loyalty & Retention

Keep customers buying through an enchanced Loyalty and Retention program.

Appointment Setting

Meet with sales prospects and upsell existing customers.

Outbound Teleservices

Generate sales volume to hit your numbers.

Help Desk & Tech Support

24/7 multichannel help desk and customer support solutions.

Channels We Use

We tailor each solution to optimize the effectiveness of your customer engagement.
These are the channels we:

  • Inbound/outbound phone
  • Email
  • Direct Mail
  • SMS Text
  • Live Chat


A revolutionary suite of activity-based productivity tools designed to amplify any engagement strategy.


A completely transparent way to view all your campaign activity. From live time reporting to dashboard metrics, Ventana is your window into everything we do on your behalf.