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Learn more about our
Multichannel Customer Care Description Solutions:


Multichannel Customer Care

Great customer service, on-demand.

You can easily augment and scale-up your customer service capacity as needed vi Engagex. Our service experts will treat your customers with class and professionalism, and will operate within your exisiting protocols.

Through robust integration capabilities and a second-to-none training regimen, we become a seamless extension of your business. Our goal is to reduce cost, increase efficiency and optimize the customer experience.

Channels We Use

We tailor each solution to optimize the effectiveness of your customer engagement.
These are the channels we use for our customer service solutions:

  • Inbound/outbound phone
  • Email
  • Live Chat
  • SMS Text


A revolutionary suite of activity-based productivity tools designed to amplify any engagement strategy. The propriatary TouchPoints software system sets us apart from all other outsourced engagement firms.


A completely transparent way to view all your campaign activity. From live time reporting to dashboard metrics, Ventana is your window into every thing we do on your behalf.