Whether it's email, live chat, a phone call, or direct email... it's all in one place.
TouchPoints by Engagex is a powerful suite of productivity tools that are designed to maximize the effectiveness of our employees and reduce the cost of our programs. When working in the TouchPoints system, our employees can manage inbound phone calls, outbound phone calls, email responses, text message conversations, and online chat conversations - all in an integrated manner and ranked by priority. Ultimately, this innovative platform allows our employees to be 95% more efficient than working in traditional communication systems. Real savings and value that comes standard with any Engagex program.